Apple’s Snow Leopard (OS 10.6) came out last week, and one of its most hyped features is native support for Microsoft Exchange. Here’s what Apple says:
With Snow Leopard, the Mac is the only computer with built-in support for the latest version of Microsoft Exchange Server. So you can use your Mac — with all the features and applications you love — at home and at work and have all your messages, meetings, and contacts in one place.
What this means is that eager Mac users will be upgrading to Snow Leopard and expecting to be able to connect to Exchange at work with Apple-style “it just works” ease of configuration.
The truth is more complex; and I’m disappointed with both Apple’s publicity and the number of reviews that have simply reported its claims without investigation. That said, it is a tricky subject, and I have some sympathy with Apple, which is doing more or less the right thing at a technical level.