Apple experienced a dip in customer satisfaction rankings during the second quarter, as Windows-based PC vendors saw slight improvements — yet the increases were not enough to displace Apple from the lead spot.
According to the American Customer Satisfaction Index (ACSI) for the second quarter, customer satisfaction with Apple fell 1% from previous polls as vendors such as Gateway and HP won greater approval from their PC customers. Apple’s ranking was 84, followed by Dell at 75 and then Compaq (HP), HP and Gateway (Acer) all at 74.
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